Apple must eradicate predatory App Store IAP ‘scams’ gaming the system
I’m all for developers of apps and games making money, whether by one-off payments or subscriptions. Although many now opt for the latter – and, frankly, in rather optimistic fashion, given the price-hikes that often occur – that’s fine if the user is at no point hoodwinked into signing up. Sadly, many apps are now using predatory tactics to game the system – and Apple needs to crush this horror.
The example I’m going to use here is Selfie Art, which is currently being advertised across a number of games. It’s a fairly run-of-the-mill app that I nonetheless imagine quite a few people might enjoy, transforming photographs into comic-style illustrations. The ad is sleek and inviting. As is, to some extent, the app itself when it first appears. However, on examining the initial screen, there are a number of red flags.
First, this is a doorslam. There is no way to escape the screen and use even a feature-limited version of the app. The FREE FOR NEW USERS button shimmers and animates, and the header states you can “access all features for free”. However, beneath the shimmering button is a comparatively dull one, outlining a staggering £24.49 fee – for a filter app. This is clearly designed to drive people to prod the free button; but take another look and you see some really faint grey text below, which notes that the trial is for just three days. After that point, you’ll be charged a monstrous £8.49 per week – more even than that monthly fee.
Sure enough, tap the button labelled FREE under the heading that says ‘For Free’, and you’re invited to join a piffling three-day free trial that then converts into an £8.49 per week charge. On older iPhones, this is horribly easy to trigger in error – automatic, if your thumb’s already on the Home button. Newer devices require a double-click of the Side button, but even then many users do this without thinking. Should you make that error and not notice (if you don’t track your App Store receipts), you’ll be down 300 quid a year – again, for a filters app.
Clearly, this is not OK. Apple really needs to have stricter policies in place to weed out such predatory charging, in order to protect its users. Two obvious options spring to mind:
1. Make it so charges are outlined in the same fonts, at broadly the same size, and in crystal-clear text. No more buttons marked FREE, unless that’s followed by FOR THREE DAYS, say.
2. Notify users when trials end, and have them confirm sign-up again.
I imagine lots of devs would be horrified by the prospect of users having to confirm a subscription a second time – on the basis a lot of people wouldn’t. If that’s you, perhaps petition Apple to strictly enforce IAP listing rules that are fair, obvious, and clear. And if your apps aren’t already all of those things regarding payment options, redesign them right now. Don’t be the bad guy, tricking people into signing up; be someone where people splash out on a subscription solely because they want ongoing access to a great app or game you’ve made.
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