iOS 9 back-ups working again. Here’s the fix

I wrote recently about iCloud back-ups failing on my devices after installing iOS 9. This story is, to my mind, a big deal, but has been curiously ignored by the majority of the tech press. As I noted, it’s clearly not sexy enough, and perhaps suffers from site owners/writers not having the problem themselves.

About a week ago, I was trying to troubleshoot this problem yet again and made my now regular trip to Settings > iCloud > Backup, waiting for it to state my iPhone 6s had never been backed up. Instead, it smugly noted it had backed-up overnight. This came as something of a surprise. The iPad, by contrast, still resolutely refused to back anything up at all.

I subsequently checked in every day to see what was happening. Most nights — although not all — since, the iPhone has backed-up to iCloud. Then, out of the blue, the iPad started backing up, too. If you’re now  eager to know, here’s the fix that I used to get all this working: nothing at all.

While typing this article, I almost misspelled iCloud as ‘iClod’, but that might actually be more appropriate. It’s pretty clear there are some fairly big issues with Apple’s infrastructure right now, perhaps related to its large number of users combined with new rollouts of hardware and software. And it’s notable that things aren’t entirely fixed for me either. My iPhone 5s currently states tyne “last backup could not be completed”, which was the error I previously got from the other devices. I’m also finding apps sporadically ‘stick’ when I’m trying to update them using the App Store.

What worries me more is how many people told me they were informed by Apple to wipe their devices clean and set them up as new, specifically to deal with the problem of iCloud back-ups. Data loss is almost never a solution to a technical problem, and it certainly shouldn’t be when it’s looking increasingly likely that Apple’s servers (or a combination of them and software bugs) are to blame. Certainly, if Apple ever wants iOS to be a properly professional platform, it’s not acceptable than even a small number of users will every year or two have to abandon everything and start from scratch.

October 7, 2015. Read more in: Apple

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iOS 9 killed my iCloud back-ups. And starting fresh is not a solution

Apple reporting of late is even weirder than usual, and broadly appears to take one of three forms:

  • Apple is THE BEST and we love EVERYTHING it does
  • Apple is THE WORST and we hate EVERYTHING it does
  • Apple did something we brushed aside last year as trivial, but it’s fixed now, so we’re going to pretend we were FURIOUS at the time and that this minor change is more innovative than sliced bread, GPS and heart-rate monitors combined. (And, no, Heston, you cannot have that as a new menu item for your restaurants.)

This means we see relentless rumours, pro-Apple and anti-Apple opinions and reviews, but oddly little reporting when things go somewhat wrong for a bunch of people. That sort of thing doesn’t get enough clicks/eyeballs/ad impressions and so falls by the wayside. Hence, I suppose, why I’m writing about a problem here. And that problem is this:

With iOS 9, iCloud back-up is dead for some people.

Yeah, just imagine that as a headline. Your eyes would gloss over it, before settling on IPHONE 7 MIGHT BE MADE FROM BEES and IPHONE 6S LESS BENDY WHICH IS THE MOST AMAZING THING EVER. But this kind of stuff matters, because iCloud is supposed to be Apple’s future for storage, and robust enough to protect all of your data and memories.

I have three iOS devices. The second they were updated to iOS 9, iCloud stopped working. I’m sure some journo colleagues will merrily claim this is down to some tech halo of doom or other, given how often things appear to go wrong for me during updates; but this is no laughing matter, because iCloud back-up is critical. More to the point, a quick search online finds plenty of forum threads about this issue, including on some major Apple websites that have yet to report on the matter. (There are, pleasingly, exceptions.)

What actually happens varies somewhat by user, but mostly you’ll find the Storage section in Settings helpfully noting that you’ve ‘never’ backed-up, when you have. Your device’s next back-up size will be listed at a suspiciously low 0 bytes, with each app beneath listing ‘no data’. On attempting to make a back-up, it will crank on for a while, get towards the end and not complete. If Apple’s servers and software are feeling particularly mischievous, your iCloud storage will drop like a stone, even though none of the back-ups have taken. (At one point, my 50 GB of space was down to about 15 GB free, despite me, according to iOS 9, having no actual back-ups.)

People posting on forums have been offering solutions. Turning iCloud off and on again. Resetting network settings. Deleting the back-ups you have, and then attempting to back-up manually until it actually works. According to people posting on Apple’s forums, Apple support naturally notes it’s the “first we’ve heard of this” whenever people call, and depressingly goes to the old fallbacks for seemingly any iOS-related problem these days: either restore your device from a back-up (assuming you can make one—some users under iOS 9 are even having problems with iTunes), or set up your device as new.

The second of those is especially troubling. Setting up a device as new means you don’t have access to your old data. In my case, that would mean losing progress from all games, hundreds of hours of work in the likes of Korg Gadget, and more. Data loss is not an acceptable solution for what appears to be a nasty iCloud bug that Apple has yet to acknowledge. (And Apple helpfully blocked sideloading in May, which would have been a way to restore important data manually.) More to the point, people on Apple’s forums claim they’ve done these things and it makes no difference anyway.

From what I can see, the only solution to this is to wait and hope things will start working again (and, if you can, remember to make regular iTunes back-ups, like you’re living in the Stone Age). That’s some way from ‘it just works’. Perhaps if more publications would make a noise about this, there’d be more hope and less waiting. As it is, I have to wonder if a lot of people will just give up backing-up altogether, putting their data at risk, and leading to misery down the line when a device abruptly stops working.

September 29, 2015. Read more in: Apple

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Apple TV becomes Wii-lite, as Apple demands games support Siri Remote

Wiimote and Siri Remote

I was today pointed at Benjamin Mayo’s blog post Apple Now Requiring All Apple TV Games To Support Siri Remote Input. As the title suggests, Apple will enforce Siri Remote support for Apple TV games. This is a problem.

On Twitter, I’ve had people argue otherwise, suggesting everything is fine. Developers will just find new methods of control input that work nicely with the Siri Remote. This is more or less what happened on iPhone, when people (including yours truly) initially dismissed it as a games machine, due to its lack of non-traditional controls. In the event, devs worked past perceived limitations, and we ended up with amazing and intuitive titles like Zen Bound and Eliss (most recent versions linked to here — buy them both).

There is a difference, though. iPhone was a blank slate, and developers took — and continue to take — full advantage. The Siri Remote is by design a more conventional input, because you use it to control something on a screen across the room. There isn’t really any comparison between the two, and I fear the Siri Remote’s comparatively basic input options will lead to a glut of iOS games becoming less innovative as a result.

The other angle people are taking is that Apple’s keener on Wii-like gestural input, since the Siri Remote has an accelerometer. Cynics will point out the Wii is a console from 2006 and therefore nearly a decade old, but many of its games are still fun, and gestural input is intuitive. The thing is, Apple’s remote is significantly more restrictive and looks to be more awkward for games than Nintendo’s.

In the initial Apple TV promo video Apple ran at its recent event, someone was shown playing racer Asphalt 8 with said remote (held between two hands), and it looked faintly ridiculous and a little painful. Crossy Road was also demoed, using the remote’s small touchpad as a directional controller. That looked OK, but showcased the kind of title likely to find traction on Apple TV (i.e. very basic casual games), and it still had me thinking of cramp.

But even Wii comparisons don’t really hold up. Nintendo’s controller works fine for browsing menus and app UIs, but flip it on its side and it’s a fairly capable, if slightly basic, games controller. By contrast, flip Apple’s on its side and you see the difference. Buttons are crammed towards the centre, and there’s no physical directional controller. The latter issue can be readily dismissed if you’re not desperate for it to be 1987 all over again, but the former means you’re largely limited to tilt/tap or swiping with your left thumb.

The concern is Apple’s rules will severely limit even remotely complex fare on Apple TV from a control standpoint, or those games will have to figure out an extremely dumbed-down mode specifically designed for the Siri Remote. This will affect more games than you might realise. Games that rely on twin-stick/two-thumb input (commonplace on iOS) will have to revert to single-thumb input, with auto-aim for shooters. Platform games could be very tricky to implement. Flick up to jump? Urgh. And anything requiring directional control and action buttons could be a problem. When your new controller may have trouble supporting games that need anything beyond tilt-and-tap or directional controls alone, that should send alarm bells ringing.

As Andrew Bryant remarked to me on Twitter, it won’t be a surprise if Apple changes tack, on realising a AAA title it wants to bang on about at a keynote cannot come to Apple TV with these restrictions. Additionally, I know plenty of game devs, and they’re often keen to rise to a challenge. I suspect we’ll, despite Apple’s decisions, see at least a reasonable number of innovative titles on Apple TV. Here’s hoping on both counts, because as I recently wrote for Stuff, it would be a crying shame if a piece of hardware that could be broadly transformative for gaming ends up as yet another also-ran.

September 16, 2015. Read more in: Apple, Gaming

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Dear music and telly industries: stop punishing those who buy your stuff

The BBC reported on Friday that it’s once again illegal in the UK to rip CDs to your computer. This might come as a surprise to you. First, you might not have been aware this was illegal in the first place. Secondly, you might be nonplussed that the pathetic changes to the UK’s fair-use laws have in part already been dialled back, but there you go.

About a year ago, I wrote for Stuff.tv about government changes to personal copying exceptions, and how they didn’t go far enough. My argument was (and is) that while companies should be allowed to weld DRM to released media, individuals should be able to circumvent it for personal use, as long as there’s an expectation of ownership with the purchased media. (In other words, you shouldn’t be able to ‘back-up’ music from Spotify or video from Netflix, but you should be able to make personal copies of CDs, digital books and comics, DVDs and games.)

The key sticking point is plainly noted in the BBC piece:

A judge ruled that the government was wrong legally when it decided not to introduce a compensation scheme for songwriters, musicians and other rights holders who face losses as a result of their copyright being infringed.

UK Music estimated the new regulations, without a compensation scheme, would result in loss of revenues for rights owners in the creative sector of £58m a year.

In other words, because you’re not rebuying again and again, rights owners potentially lose money, and so they want something for nothing. They should somehow be ‘compensated’ for you making personal copies of items, for your own use. I imagine they’re pretty angry about the portable nature of digital files, too, since they can be used across devices and platforms, without you having to rebuy for each new machine. Naturally, everyone ignores the fact people have finite money, and people still very much into music are still buying it, often on physical formats; they’re now just once again being punished for having the audacity of wanting to back-up this content.

At the time of the Stuff piece, given the craven and half-arsed nature of the changes in law, it never occurred to me that we’d go backwards and end up again at the status quo. The BBC adds in its story that it’s “unclear how the change will be enforced”, but then it’s almost never been enforced. What is clear is that once again we have industry representatives effectively punishing those who pay for things. All this does is piss people off. By making it illegal to rip your own CDs to your own computer and legally listen to the music you paid for, these organisations are hastening the decline of income from said purchases, not protecting their artists.

 

July 20, 2015. Read more in: Music, Technology

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PR in the UK, or: Do you want 80 UKIP MPs?

The UK now has a Conservative majority government, after a night where the SNP took over Scotland, the Liberal Democrats self-combusted, Labour did poorly, and the Greens and UKIP barely made a dent in the Commons.

However, looking over the votes cast tells a different story. When comparing only the larger and non-nationalist parties, and looking at how many votes it took to get an MP elected, the imbalance is stark:

  • UKIP (624 candidates): 3,875,409 votes per seat
  • Green Party (568): 1,154,562
  • Liberal Democrat (631): 299,983
  • Labour (631): 40,258
  • Conservative (647): 34,292

Unsurprisingly, calls for proportional representation have now erupted, and for the first time the ‘left’ is joined by the ‘right’, given that UKIP amassed a third of the votes the Conservatives did, but the latter party got 331 times as many MPs. (The Greens did ‘better’, in getting a single MP on about an eighth of the Labour vote, which returned 232 MPs.)

However, there’s also considerable push-back against the idea of proportional representation, not least people saying: But do you really want 80 UKIP MPs? Of course not. My political leanings are progressive, not extremist Tory. But I recognise that they are my political leanings, and not those of an entire country. I feel it’s absurd over a million votes returned just one Green MP, but it’s actually more unfair all those people who voted UKIP have barely any representation in the Commons.

The ‘80 UKIP MPs’ argument also supposes British people would vote in exactly the same way under a PR system, which no-one knows for sure. Certainly, people would be less likely to vote tactically, and there’d be no safe seats. But even if PR did return that number of UKIP MPs, better the UK is mature enough to own its politics and who supports whom, rather than attempting to sweep it under the carpet — especially if trends continue. Although many small-party voters are now disillusioned, what if they double down in 2020? How will the UK look if the Conservatives and Labour between them amass 16 million votes and 85 per cent of the seats, but UKIP and the Greens get half as many votes, but still only a few seats between them?

The narrative surrounding various other aspects of PR is also troubling. I keep hearing the argument was laid to rest when we got a referendum on PR, but we never had that. In 2011, we were offered the choice of the status quo or switching to Alternative Vote, described by some as a “miserable little compromise”. AV is not a proportional system — it essentially assist the third party at the minor expense of others. At the time, the Liberal Democrats would have benefitted slightly; now, UKIP would. In either case, the result would not be proportional.

Additionally, many argue PR would wreck the constituency link, but that doesn’t necessarily have to happen. Electoral systems like AMS retain such links, and the UK could have reform where MPs for the Commons were returned on a fairly tight regional basis, for example by county rather than region. (The latter is currently how MEPs are elected, and would perhaps be an option should the Lords be replaced by an elected senate.)

The final issue is that coalitions are inherently unstable, apparently. If we were to head down the PR route, a majority government would be extremely unlikely in the UK. (But if it did happen, it would be because the majority of the country actually voted for the party in power, unlike now, when just over a third of voters — and under a quarter of the electorate — backed the Conservatives.) The thing is, I don’t see Nordic countries descending into chaos because of their proportional systems, and Germany seems to be doing quite well, despite electing its parliament in this manner.

Still, with the Conservatives in power now and Labour still presumably reckoning it can again win a majority in 2020, I doubt we’ll see any electoral reform happen. Far better to bang on about fairness while ensuring most votes fundamentally don’t matter, and gamble on winning those few that do. Politics: British style. Partying like it’s 1899 in 2015.

May 11, 2015. Read more in: Politics

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