Twitter and Apple backlash might encourage companies to clam up rather than being open
On Twitter today, a couple of arguments continue to rage. One concerns Twitter, which, according to some people, has just turned into the BIG BAD of social networking, in having to deal with censorship. Elsewhere, Apple is being beaten into the ground by a number of tech pundits over supply chain issues, not least relating to human rights and labour.
I’m anti-censorship and also not thrilled by the situation endured by people building iPads and other Apple kit. But I also happen to be a realist: censorship will happen; goods will continue to be manufactured in places like China, by people working under conditions and for pay that would not be acceptable in many countries. To my mind, how we react to these things is therefore very important.
It’s increasingly apparent that many critics have joined yet another knee-jerk online mob. Twitter are evil! They censor things! Grrr! But what about Twitter’s rivals—how open are they? (Answer: mostly not very.) Do they provide pages with explanations regarding what is censored and how? (Answer: rarely.) And Apple is evil! But what about Apple’s rivals in computing, smartphones and tablets? How many of them use Foxconn and similar manufacturing companies? (Answer: the vast majority of them.) How many of them not only audit these places and stop working with those that don’t pass standards, but also make said auditing openly available? (Answer: I’ve no idea, but I’ve found no other examples like Apple’s. If you have, please let me know in the comments.) And now widen the target to other electronics, and even things like clothes. Are the things you’re buying all ethically produced? If so, congratulations (and I mean that sincerely), but I bet that’s a vanishingly small percentage of people reading this post; and if not, stop slamming one company out of a countless number manufacturing in China, not least because it’s seemingly at least doing something about the problems that are occurring there.
In the case of Apple, I’ve also had comments that Apple’s massive profits means it should lead by example and bring its manufacturing back into the USA and EU. But at that point, one of two things happens: Apple either ramps up its prices and becomes uncompetitive in terms of commerce, or its profits vanish, and it becomes a company that becomes uncompetitive in terms of investment. This could in a short period of time derail the company and ensure its rivals leapfrog it, bringing us back to square one, apart from the diminishing number of people working for a US/EU-only (or whatever) version of Apple. And that’s even suggesting it would be possible for Apple to do this—after all, ensuring some kind of US/EU-only manufacturing for every component would be a massive, possibly entirely unrealistic undertaking. Recently, it was reported that Chinese companies ended up manufacturing iOS devices not only because they were better from a costs standpoint, but also because nowhere in the USA had the capabilities.
As far as I can see, we now have two tech companies criticised for being, if not ‘good’, then at least the ‘least bad’. The ‘least bad’ isn’t something I typically champion, but I would argue that any element of openness from giant social networks and corporations is a good thing. Twitter’s openness about its censorship is something that should be praised, but that doesn’t mean you’re praising the censorship itself; likewise, Apple’s openness about its supply chain should be praised, but that doesn’t mean you back anything to do with the impact of Apple’s manufacturing, including from environmental, safety and human rights standpoints.
But to instead chastise these companies will merely encourage its rivals to clam up instead of following the examples of Twitter and Apple, to a point where change becomes more widespread and possible. I’m not saying things can’t and shouldn’t be better. I’m not saying we shouldn’t encourage them to do more—we very much should. But I am saying we shouldn’t be quick to simply slam those who are trying to improve things, even if the steps are much smaller than we’d like.