O2’s stupid hat regarding iPhone becomes sentient; bites O2 on arse
On Twitter, Stu Dredge just said: “Remember how O2 wouldn’t let iPhone 3G buyers upgrade to a 3GS until their contracts were up – which was fair, but caused lots of anger? Well, those contracts are all going to be up exactly when T-Mo / Voda start selling the 3GS too – i wonder if O2 has shot itself in foot.”
Some of those contracts will be a bit too long for that, extending past the time when the newcomers enter the fray, but it’s pretty certain O2 will lose plenty of potential customers and existing ones will look to jump networks during an ‘upgrade’. And due to policy elsewhere, O2 may also lose Pay & Go customers. Back in August, I noted how O2 effectively refused to enable me to move my remaining ‘free’ (as in marketed as free but clearly part of the device cost) data to a new device. O2 could have just added three months of data to a Pay & Go 3GS, or given my wife three months extra upon taking over the old phone. This would have been intelligent customer care. Instead, I was told the data would be ‘lost’ and O2 actually recommended I wait until my bolt-on ran out before buying a new device.
At the time, I said: “I’ve got three months left on my bolt-on. I’m now hoping the rumours are true and the announcement of the end of O2’s iPhone monopoly comes around that point, because its Pay & Go attitude strikes me as unbelievably dumb and has really rubbed me up the wrong way.”
Two months to go on that bolt-on—and with Vodaphone today throwing its hat into the ring alongside Orange, ‘two’ is also the number of competing carriers I’ll be fully checking out prior to going anywhere near O2 for my next iPhone.
When my iPhone contract runs out in June 2011 (yes its a long time away) I will not be blindly renewing with o2 even though I have been with them for 6 years. In that time their customer care has spiralled downwards. o2 thought they could treat iPhone customers how they wanted as they had the monopoly – but not any more. Let’s hope competition will bring better service and more customer favourable tariffs.
Although December strikes me as a bad time to be committing to another 18 month iPhone contract, as we are highly likely to see a v4 iPhone in June 2010. And the 3GS is a fairly modest upgrade over a 3G. Certainly, I think I’m going to spend six months out of contract with my 3G rather than upgrade this year.
I think most iPhone upgrades are going to be modest. The next change will probably be HD video and a RAM/storage bump. But if the 3G fulfils your needs, there’s obviously no need to upgrade.