O2 versus Orange: the battle for iPhone

One of the things that’s angered a lot of potential iPhone customers is the network lock-in. In the US, you have to suffer AT&T; in the UK, you deal with O2, with its penchant for regular network death—it’s always fun when you’re trying to call someone and there’s no network at all, because it’s fallen over like an old drunk with far too much whiskey inside him.

Today’s announcement from Orange (Orange to sell iPhone in UK) doesn’t exactly fill me with joy, though. It’s a bit like being at a packed cinema and someone sitting next to you with shit on their shoe. They get up to leave, and you’re happy about this, but then someone sits next to you with shit on their other shoe. Orange is not a great network, and its packages have gone batshit crazy in recent years (“Let’s use animals to brand them—people like animals! What’s that? We should provide value, flexibility or both? Are you MAD? WE WANT ANIMALS! YOU’RE FIRED!”)

Hope the first: this drives competition, pushing O2 to improve its services and drop its entry price to £25/month with half-decent minutes/texts/data allowances, rather than both companies essentially offering what O2 provides now—and for the same price.

Hope the second: Vodaphone throws its hat into the ring.

September 28, 2009. Read more in: Apple, News, Opinions, Technology

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Recommend me something great and expensive – unless it’s a computer

Charlie Brooker’s latest column talks about the stunningly awful Microsoft Windows 7 party video (note: watch the clock in the background, to see Microsoft TIME TRAVEL; also, watch Cabel Sasser’s brilliant take on the ad). He comes to the conclusion that he’d rather regularly punch a table, due to laptop frustration, than give in to self-satisfied smug gits that constantly try and convert him to Machood.

Fair enough, but I wonder why it’s Mac users that come up against this issue so much. Switch out a Mac for a great but expensive product in some other product line and you don’t get the same level of vitriol, even when the crusaders are just as mental.

September 28, 2009. Read more in: Apple, Humour, Opinions, Technology

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Dear hackers: Apple owes you nothing

Cnet reports that yesterday’s iPhone OS 3.1 update reverses ‘jailbroken’ devices. Services and apps installed by Cydia (and Cydia itself) will vanish if you update your device. Already, people are bitching about Apple being ‘invasive’, ‘closed’ and a little bit like an evil dictator that goes MWAHAHAHAHA a bit too much. So here are three helpful hints to anyone with a jailbroken device:

  1. Last I heard, Jobs wasn’t traveling the world, forcing you to upgrade. Just wait until the hacking software is updated or update now, lose your hacks and quit your moaning.
  2. Every single Apple update prior to now has reversed/wrecked unofficial hacks—why did you think this one would be any different? Apple’s remarkably consistent in this area.
  3. Apple owes you nothing. Seriously. Why people think Apple should support a hack is beyond me.

That third point is especially obvious when you look at Apple’s desktop OS. Every time a major bump to Mac OS X happens (and, sometimes, a minor bump) a bunch of add-on hacks keel over and die. With Snow Leopard, every Safari add-on bit the big one. But these were essentially hacks to the system potentially affecting security, and certainly doing things over and above what typical apps do. Supporting such things simply wouldn’t be feasible for Apple, and so it is also with iPhone and iPod touch hacking.

September 10, 2009. Read more in: Apple, News, Opinions, Technology

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iPod marketing, or: Why the new iPod touch lacks a camera

Yesterday’s Apple event didn’t draw gasps of amazement of the good kind. Some great announcements were made (app management in iTunes 9, a cheaper iPod touch, a camera in the iPod nano), but the biggest surprise was the lack of a camera in the iPod touch.

This strikes a lot of people as crazy, but from yesterday’s event it’s pretty clear that Apple is aiming to differentiate each of its devices in a very clear way, rather than in the old days where everything played music and perhaps did a couple of extra things not particularly well.

The iPod shuffle is the truly mobile device, aimed at people who don’t care what they’re listening to, and don’t want any weight to carry around.

The iPod nano has been repositioned as a device to smack Flip with, due to bundling a VGA camcorder, but in a device much thinner than its rival.

The iPod touch, judging by the fact a quarter of yesterday’s announcement was about gaming, is now positioned as a handheld videogames device—Apple’s answer to the DSi and PSP Go. I still feel that the device’s name is a massive hindrance to true mass-market acceptance, but with 21,000+ games on the App Store, it’s clear where developers think the money is.

The iPod classic remains the player for people who must have every tune available at all times, under pain of death.

The iPhone is the device that mashes everything together in a profitable package for Apple.

Despite this desire to differentiate individual devices (presumably to encourage people to buy more of them rather than concentrate on convergence), it still seems odd that iPod touches lack a camera. Jobs argues in an interview with David Pogue that iPod touch is “the lowest-cost way to the App Store, and that’s the big draw”. He says Apple was focused on “just reducing the price to $199 […] to get the price down where everyone can afford it”.

I suspect in the medium term, there will be an about-face on the camera decision, not least when you consider Jobs goes on to say in response to Amazon’s Kindle: “General-purpose devices will win the day [because] people just probably aren’t willing to pay for a dedicated device.” Right now, iPhone is the only truly general-purpose device; iPod touch is close, but really needs that camera to have the widest appeal and scope.

But next year will see flash memory reduce in price to the point that the iPod classic becomes irrelevant next to a 128 GB iPod touch. At that point, it’ll be a no-brainer to add a camera at least to the more expensive models in the iPod touch range, perhaps leaving the low-end without a camera, intended as a cheap gaming device to continue attacking Apple’s newfound handheld-oriented rivals.

September 10, 2009. Read more in: Apple, News, Opinions, Technology

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Spotify: what people still aren’t getting about the service

Spotify is a great service, enabling you to use a desktop client to listen to the music you want to hear. Although the desktop Spotify client is basic, it’s simple to set up playlists that include every album a band’s made, or to import tracks from playlists made by friends. Depending on your musical requirements, you can use the service to trial albums prior to purchase, or to effectively create a fully personalised radio station that’s far more specific than the somewhat random tracks spat out by the likes of last.fm.

Despite the simplicity of Spotify, there are things a lot of people (including, sadly, many journos) still don’t get.

Free isn’t necessarily a good thing

Getting all the music you want for free is great. Spotify’s audio quality of roughly 160kb/s is reasonable and the majority of listeners won’t notice that it’s inferior to CDs. However, money has to come from somewhere, because Spotify must pay IP owners when tracks are played. Spotify makes money from the free desktop client via infrequent advertising that pops up every few tracks, and many ads encourage you to ‘upgrade’ to the ad-free ‘Premium’ service (which also has higher sound quality).

Rumblings from the rumour mill suggest this isn’t Spotify trying to gouge money from consumers, but that it’s increasingly an utterly essential component of its business model. With advertising being hard to come by in the current financial climate and Spotify’s payments rapidly increasing as the service becomes more popular, premium accounts will soon become vital for the company’s very survival. The problem is in convincing users to pay £9.99 per month when the free service is so compelling.

Spotify’s expansion is hugely tactical

With Spotify’s recent appearance on mobile devices, many people in the USA are questioning why the service is European-only (not realising that the service is actually only available in just six countries—not the whole of Europe). This is in part down to Americans not being used to technology moving in that direction—for example, iTunes and Amazon music download services started in the US and months later ventured into other territories.

The availability of Spotify is down to three things: the company’s origins, licensing issues and the size of the market. Spotify originated in Sweden, hence local knowledge led to it being available in a trio of Scandinavian countries. The other three countries where Spotify is available—the United Kingdom, France and Spain—were almost certainly targeted due to the size of their markets and existing interest in digital downloads. In other words, Spotify went where the money was likely to be.

There’s no doubt that the USA is the next major target. In fact, the company’s survival—or at the very least any further expansion—will likely hinge on it getting a foothold in the US, and while smaller European countries may eventually get the service, I doubt they’re a current priority (with the probable exception of Germany).

The mobile apps are carrots, not extensions of the existing service

Spotify arrived recently for iPhone/iPod touch and Android. Plenty of people are already complaining that the mobile clients work very differently to the desktop client, and are twinned with a premium account. This isn’t accidental, nor should anyone expect this to change any time soon. As already mentioned, Spotify needs revenue, and so the mobile applications are specifically there to drive more users to subscribe, not merely as a mobile extension of the existing service. (That said, Spotify would do well to provide a limited demo or ‘lite’ version, because that would almost certainly encourage more users with Apple and Android handhelds to upgrade.)

Apple didn’t care about Spotify because it’s not competition

The more I learned about Spotify’s plans in the mobile space, the less I thought Apple would reject the app during App Store review. Fundamentally, Spotify isn’t competition for iTunes. Apple’s store is based around a seriously mass-market download model, largely concentrating on impulse-oriented single-track downloads. Spotify is currently a mobile service that is hugely limited, only usable by a tiny fraction of people with Apple devices.

If Apple had rejected the application, I suspect it would have been in ‘accidental’ fashion (like Tweetie, C64 and Start Mobile Wallpaper Gallery) and it would have subsequently been rush-approved via expedited review. And even if Spotify goes crazy and releases a free version to mobile (thereby screwing up its revenue model), the app is still effectively a radio (albeit a very personalised one) versus a storefront.

September 7, 2009. Read more in: Apple, Music, Opinions, Technology

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