Nielsen Norman group has slammed gestural interfaces, in an article entitled A Step Backwards In Usability:
The usability crisis is upon us, once again. We suspect most of you thought it was over.
Given that two-year-olds and centenarians are using iPads, I did, yes.
Well you are wrong.
Oh.
In a recent column for Interactions (reference 2) Norman pointed out that the rush to develop gestural interfaces – “natural” they are sometimes called – well-tested and understood standards of interaction design were being overthrown, ignored, and violated.
Violated? Sounds serious. SOMEONE CALL THE USER INTERACTION POLICE.
 
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INT: Nielsen Norman group. Donald A. Norman and Jakob Nielsen get into their superhero outfits and zoom towards the scene.
Super Norman: OH MY GOD, it’s worse than we thought, Jackob. It’s horrific.
Super Nielsen: Yes, new technologies require new methods, but the refusal to follow well-tested, well-established principles leads to usability disaster. I will KILL THE VIOLATORS WITH MY LASER VISION.
Super Normal: You don’t have laser vision, Jakob.
Super Nielsen: Bugger. How about moaning about the iPad in my bi-monthly column for ACM CHI magazine, then?
Super Normal: Sounds great!
END CREDITS
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OK, *serious face*, these guys do have some good points regarding visbility, consistency, scalability and reliability—all standard tenets of strong usability. Gestures aren’t necessarily easily discoverable in iOS and other touch-based systems, but that’s also largely because many of them are new. Guidelines are, through popularity, slowly being formed. Nielsen Norman group also don’t seem to note that the intuitive nature of gestural interfaces (rather than the abstraction seen in other forms of computing) means that things are more easily learned and less likely forgotten. My dad can happily do stuff on my iPhone, despite not owning any iOS device, yet his Mac still regularly flummoxes him.
Anyway, back to the article:
The first crop of iPad apps revived memories of Web designs from 1993, when Mosaic first introduced the image map that made it possible for any part of any picture to become a UI element. As a result, graphic designers went wild: anything they could draw could be a UI, whether it made sense or not. It’s the same with iPad apps: anything you can show and touch can be a UI on this device. There are no standards and no expectations.
No standards? Really? I’m pretty sure Apple has extensive guidelines on user interaction. But there are apparently other reasons people are having trouble.
The misguided insistence by companies (e.g., Apple and Google) to ignore established conventions and establish ill-conceived new ones.
Yes. Let’s stop innovating.
The developer community’s apparent ignorance of the long history and many findings of HCI research which results in their feeling of empowerment to unleash untested and unproven creative efforts upon the unwitting public.
JUST STOP TRYING NEW THINGS, IGNORANT DEVELOPERS!
In comments to Nielsen’s article about our iPad usability studies, some critics claimed that it is reasonable to experiment with radically new interaction techniques when given a new platform. We agree. But the place for such experimentation is in the lab.
ALTHOUGH IF YOU’RE RICH DEVELOPERS, WE PERMIT YOU TO EXPERIMENT IN YOUR ‘LAB’!
Most progress is made through sustained, small incremental steps. Bold explorations should remain inside the company and university research laboratories and not be inflicted on any customers until those recruited to participate in user research have validated the approach.
Bold explorations like the top-selling iPad and iPhone, you mean, rather than the sustained, small incremental steps we’d previously seen in smartphones and tablets? OK, sounds great. I’ll see you back before the turn of the century and we can party like it’s 1999 until we die of RSI through using our mice until our arms explode. I look forward to it.
Hat tip: Chris Brennan.